Returns & Exchanges

Something Wrong?

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item.

Check out our handy list below to determine if you are eligible for a replacement. If any of the following below are the case, we will take care of it for you.

Faulty Product

If the product has a hole, stains, or manufacturing defect.

Placement Issue

If a print is clearly crooked or off-center (>1").

Incorrect Image

If we printed the wrong image.

Wrong Item Sent

If we send you the wrong garment, color or size.

 

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

  1. Take a photo of the problem - If the problem is print size, please use a ruler.
  2. Send an email with the subject line "Order # "YourOrderNumber" Replacement Request" to support@microgrinder.com.
  3. Please include the following:
      • The photo(s)
      • A specific description of the issue
      • The Order Number
      • If there are multiple products in an order, identifying the product with the issue

 

Our support team will respond within 1-2 business days.